Shipping and return policy

Processing your order

Orders received between Monday and Thursday will be dispatched within 3 - 5 days subject to credit clearance, address verification and availability of stock. Orders received on Friday, Saturday or Bank Holidays will be dispatched on the next working day. In the event that an item is temporarily out of stock, we will notify you of the delay and dispatch the item as soon as it arrives.

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Payment

All orders must be paid for in full before dispatch.

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Sale Items

All sale items are non-refundable and final.  Exchanges can be arranged within 7 days.

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Delivery

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UK

All UK orders to a value of £100 are sent by Royal Mail 1st Class signed for.  For orders above £100, orders are sent by Royal Mail recorded delivery. We offer free delivery for all UK orders. Estimated delivery time from receipt of order is 3 - 5 working days.

International orders are sent by Royal Mail Airsure which is recorded and trackable. Overseas deliveries are subject to all import duties and taxes.  These orders can also be subject to delay due to Customs & Excise examination for imported goods.Please note that it is a legal requirement that we declare the full value of the the goods on all packages destined outside the European Union.  Jiyajewelry.com Ltd can not be held liable for any local import duties and taxes imposed.

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Europe

A delivery service is available to the following European countries: Andorra, Austria, Azores, Balearic Islands, Belgium, Canary Islands,Corsica, Denmark, Faroe Islands,Finland, France, Germany, Iceland, Liechtenstein, Luxembourg, Madeira, Monaco,Netherlands,Portugal, Republic of Ireland,Spain, Sweden and Switzerland. The standard delivery charge for orders to these countries is £5 for all orders to a value of £100.  We offer free shipping on all orders in excess of £100. Estimated delivery time from receipt of order is 3-5 working days

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North America

We deliver to the US and Canada.  The standard delivery charge for orders to these countries is £5 for all orders to a value of £100.  We offer free shipping on all orders in excess of £100.  Estimated delivery time from receipt of order is 5 - 7 working days.

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Asia

We deliver to Japan, Hong Kong and Singapore.  The standard delivery charge for orders to these countries is £8 for all orders to a value of £150  We offer free shipping on all orders in excess of £150.  Estimated delivery time from receipt of order is 7 - 10 working days.

All orders will require a signature and we are unable to be held liable for any delay due to customs.